- We all know that Project management is simply managing a project and give the final product to client. But How??? The Project Management may be defined as qualitative execution of task within a given period of time and budget with the process of applying different levels of knowledge, skills, tools, and techniques.
- The basic phases of PM lifecycle covers initiating, planning, executing, and managing resources with the goal of completing specific deliverables within budget and time. The outcome at the end of all this phases is what matters to the entire team involved with the project. However, Measuring project success in term of productivity, cost of quality, return on investment, cycle time and other traditional metrics is also equally important.
- The basic criteria for a successful project are the standards by which the project will be judged at the end to decide whether or not it has been successful in the eyes of the stakeholders. The 3 important factors to consider are: Time, Budget, and Quality.
- While project management practices have changed to be more flexible and open, the foundation remains the same. When the project is delivered on time, within budget, with a level of deliverables that are satisfactory to the client, then we can consider that the project has achieved a great milestone.
CUSTOMER SATISFACTION
Looking the the major requirement of customer satisfaction, the initiation phase is taken into account. The best intention is to gather all the requirements with the one who are involved from the start of the project lifecycle. It includes planning and as duty of project manager to speak with their customer asn ask them direct questions about how they feel about the way how project is progressing.
IMPACT
To identify the possible risks, that comes with the change request is known as impact analysis. The development team is usually involved carrying out this process. The team consist of members having in-depth knowledge of people such as engineering leads, project managers, et al to ensure that nothing is missed.
PASSION
Teams as well as customers should be passionate about the project in order to get the best value. When the give and take of information with customers culminates into a healthy relationship, everybody will be more passionate about the project. Team members, when given enough freedom to pursue their own thoughts about the project, would be more passionate about their work which would also lift their overall performance and personality. Most of the times, organizations focus more on the financial end-value of a product, which is bad practice. Try to implement the above points for the betterment of your customer satisfaction and also for your employee satisfaction rate. Financial gains will only follow.