Harvok is an innovative automotive workshop and showroom that needed a robust digital solution to manage the entire lifecycle of a vehicle within their operations. From the moment a customer places an order to the final delivery in the showroom — every step required clear tracking, approvals, and collaboration between different users and departments.
Harvok’s existing process involved multiple teams — Sales, Design, Production, and Showroom — working independently, often leading to communication gaps, production delays, and lack of real-time updates. Key challenges included:
To address these challenges, Harvok launched a custom web application that connects every module, user, and workflow in a single platform.
Any authorized user — Admin, Production Manager, or Salesperson — can create a new vehicle order by adding:
Once the order is created, it moves through a defined approval workflow:
Approved orders automatically flow into the Production Module, where any necessary production changes can be made to match customer specifications or resolve practical constraints.
Once production is complete, the order is dispatched into the Showroom Module. Here, a ‘Build to Specs’ process ensures that the vehicle is customized exactly to the customer’s requirements before it is displayed or delivered.
After all specifications are verified and the vehicle is ready, it is released into the Sold Vehicles Module, marking the completion of its journey in the workshop and showroom.
For each vehicle order, multiple warranty tickets can be created, allowing the team to track post-sale service requests and repairs. This feature is under development to strengthen after-sales support and ensure better customer satisfaction.
The Harvok Web Application has brought together all departments — Sales, Design, Production, and Showroom — under a single, integrated digital platform.
By digitizing its core operations, Harvok now delivers a seamless vehicle journey from customer order to showroom delivery and beyond.