Harvok Web App

Challenge

Harvok’s existing process involved multiple teams — Sales, Design, Production, and Showroom — working independently, often leading to communication gaps, production delays, and lack of real-time updates. Key challenges included:

• Fragmented Workflow: No centralized system to manage the flow from order creation to final sale.
• Approval Bottlenecks: Manual design and production approvals slowed down order processing.
• Limited Visibility: Stakeholders lacked visibility into order status at each stage.
• Role-Based Access: Different users needed specific permissions, but there was no structured way to assign and manage them.
• Warranty Management: Tracking post-delivery warranty tickets required a reliable system that links back to each vehicle order, but this was not in place yet.

How It Works

1. Vehicle Order Creation

Any authorized user — Admin, Production Manager, or Salesperson — can create a new vehicle order by adding:

• Customer details
• Selected vehicle model
• Color preferences
• Special requests
• Location details

2. Design Finalization & Approvals

Once the order is created, it moves through a defined approval workflow:

• The Design team finalizes the order design.
• The Production Manager reviews and approves the final design for feasibility and production readiness.

3. Production Module

Approved orders automatically flow into the Production Module, where any necessary production changes can be made to match customer specifications or resolve practical constraints.

4. Showroom Module – Build to Specs

Once production is complete, the order is dispatched into the Showroom Module. Here, a ‘Build to Specs’ process ensures that the vehicle is customized exactly to the customer’s requirements before it is displayed or delivered.

5. Sold Vehicles Module

After all specifications are verified and the vehicle is ready, it is released into the Sold Vehicles Module, marking the completion of its journey in the workshop and showroom.

6. User Permissions & Admin Settings

• The Admin has access to the Settings Module for system configurations and can create multiple user accounts.
• User Permissions can be defined for each role, ensuring that only authorized users can perform actions like creating orders, approving designs, or managing production changes.

7. Warranty Tickets (In Progress)

For each vehicle order, multiple warranty tickets can be created, allowing the team to track post-sale service requests and repairs. This feature is under development to strengthen after-sales support and ensure better customer satisfaction.

Impact

The Harvok Web Application has brought together all departments — Sales, Design, Production, and Showroom — under a single, integrated digital platform.

Key benefits include:

• Faster order processing with clear approval workflows.
• Greater transparency and traceability of vehicle status at every stage.
• Flexible, role-based access control for better security.
• A foundation for robust after-sales warranty tracking.

By digitizing its core operations, Harvok now delivers a seamless vehicle journey from customer order to showroom delivery and beyond.